Process Improvement

Votar Partners

In the current economic climate it is paramount that your prioritisation of services, service levels and resourcing are based on an up-to-date objective assessment, and not on ad-hoc historical factors.

Votar Partners can help you achieve:

  • Clarity around why you are performing services and the right ‘mix’ of services
  • Direction on whether services are being delivered via the most appropriate mechanism
  • Alignment with your organisations vision
  • Improved financial sustainability
  • Better quality of service, that responds to customers’ changing priorities and needs
  • Optimal service levels
  • A culture of continuous improvement
  • A study of service delivery reviews by the Australian Centre of Excellence for Local Government  revealed that progressive local governments who have employed a formal system for reviewing the services provided to their communities have achieved tangible outcomes and community benefit.

Votar’s Service Reviews can help you achieve:

  • Clarity around why you are performing services, and the right ‘mix’ of services
  • Direction on whether services are being delivered via the most appropriate mechanism
  • Alignment with the Council’s vision
  • Improved financial sustainability
  • Better quality of service, that responds to customers’ changing priorities and needs
  • Optimal service levels
  • A culture of continuous improvement

Votar Service Review Framework

service reviews

Brochures - Process Improvement